Terms and Conditions of Contract and Right of Withdrawal

4.4. GENERAL CONTRACTING CONDITIONS

GENERAL CONDITIONS OF CONTRACTING - www.monasteriodeucles.es SERVICES

Information prior to the contractual process

This website www.monasteriodeucles.es is the property of GAMU SL (GESTORA ADMINISTRATIVA MONASTERIO DE UCLÉS) with NIF B87615712 and fiscal address at C/ Independencia, 4, 1º planta (28013 MADRID).

The General Contracting Conditions regulate the distance selling relationship between GAMU SL (GESTORA ADMINISTRATIVA MONASTERIO DE UCLÉS) and the user or client, in accordance with the legal stipulations, in particular, Law 7/1998, of April 13, 1998, on General Contracting Conditions, Law 3/2014, of March 27, 2014, which amends the revised text of the
which amends the rewritten text of the General Law for the Defense of Consumers and Users, Law 3/2014, of March 27th, which amends the rewritten text of the General Law for the Defense of Consumers and Users, Law Organic Law 3/2018, of December 5, on Personal Data Protection and guarantee of digital rights, General Data Protection Regulation (EU) 2016/679, Law 7/1996, of January 15, 1996, on the Regulation of Retail Trade, and the
Retail Trade, and Law 34/2002 of July 11, 2002, on Information Society Services and Electronic Commerce. Electronic Commerce.

GAMU SL (GESTORA ADMINISTRATIVA MONASTERIO DE UCLÉS) reserves the right to make any modifications that it deems appropriate to the General it deems appropriate, without prior notice, to the General Conditions. Such modifications may be made, through its websites, by any means admissible by law and shall be of obligatory compliance during the time they are published on the website. time in which they are published on the web and until they are not validly modified by subsequent modifications. subsequent ones. However, GAMU SL (GESTORA ADMINISTRATIVA MONASTERIO DE UCLÉS) reserves the right to apply, in certain cases, Particular Conditions of Use. cases, Special Conditions of Contracting in preference to these General Conditions when it deems it appropriate, announcing them General Conditions when it deems appropriate, announcing them in due time and form. The changes referred to in this changes referred to in this section will not affect contracts made prior to the date of publication of the changes. the same.

The purpose of the website is to sell tickets for the Monastery.

The duration of the contract shall be linked to the completion of the contracted service.

As a user or customer, you expressly declare that you know, understand and accept the terms of use and these general terms and conditions. general contracting conditions. Likewise, you declare that you are of legal age or emancipated minor, and that you to have the legal capacity and capacity to act necessary for accessing the websites of GAMU SL (GESTORA ADMINISTRATIVA MONASTERIO DE UCLÉS) and contracting through them. and contracting through the same.

The European Commission provides an online dispute resolution platform which is available at the following link. following link: http://ec.europa.eu/consumers/odr/

To purchase our services, you can go to the corresponding section of our online store.

You can register as a user of the website to make the purchase online in the corresponding section of the website. website. In accordance with the applicable and current legislation on data protection, GAMU SL (GESTORA ADMINISTRATIVA MONASTERIO DE UCLÉS) informs users that the personal data collected during the registration process and subsequent registration process and subsequent purchase, will be incorporated into the processing system owned by GAMU SL (GESTORA ADMINISTRATIVA MONASTERIO DE UCLÉS), in order to process such actions by the user and manage subsequent actions arising from them. manage subsequent actions derived from the same.

In accordance with the rights conferred by current legislation on data protection, you may exercise your rights of access, rectification, limitation of processing, erasure, portability and opposition to the processing of your personal data. rights of access, rectification, limitation of treatment, suppression, portability and opposition to the treatment of your personal your personal data as well as the consent given for the processing thereof, by sending your request to the address mentioned above or to the e-mail address marketing@monasteriodeucles.es.

You may address to the competent Control Authority to file the complaint he/she deems appropriate.

Once the purchase process is completed, the customer will receive a confirmation of the purchase by e-mail. It is is essential that during the purchase process the user indicates a valid e-mail address. Prior to the provision of the service the client will receive an e-mail with the confirmation of the requested service.

If within 24 hours from the end of the service you do not receive the confirmation, please contact GAMU SL (GESTORA ADMINISTRATIVA MONASTERIO DE UCLÉS) at the customer service telephone number 969 13 50 58 58 or by e-mail marketing@monasteriodeucles.es.

All the contents of the website are in Spanish.

Once the service has been rendered, the client will receive the corresponding invoice.

Characteristics, offer and validity of services

The qualities of the services offered in our online store are detailed in the section on the essential characteristics of the same.
essential characteristics of the same.

In the case of a service on offer, the offer price and the validity of the offer shall always be indicated together with its essential characteristics.

In compliance with current regulations, GAMU SL (GESTORA ADMINISTRATIVA MONASTERIO DE UCLÉS) offers information on all its services, characteristics and prices. about all its services, their characteristics and prices. Nevertheless, GAMU SL (GESTORA ADMINISTRATIVA MONASTERIO DE UCLÉS) reserves the right to withdraw, replace or change the services offered through its web page, by simply changing the website, by simply changing the content of the same. In this way, the services offered at any the web will be governed by the General Conditions of Contract in force in each case. Likewise, the company shall have the right to stop offering, without prior notice and at any time, access to the aforementioned services. to the aforementioned services.

During the provision of the service, there is the possibility of termination of the service due to:

Health crisis

Meteorological phenomenon

Warranties

All services offered on the website are guaranteed according to the type of service, and the time and manner of service delivery requested.

 

GAMU S.L. (GESTORA ADMINISTRATIVA MONASTERIO DE UCLÉS) has a customer service, by telephone 969 13 50 5 or by e-mail marketing@monasteriodeucles.es where you can send the correspondingclaim in case of disagreement.

Prices

All services indicate the selling price in Euros and include Value Added Tax (VAT).

If any other tax is applicable, this would be indicated (IGIC or IPSI).

Expenses and services rendered

GAMU S.L. (GESTORA ADMINISTRATIVA MONASTERIO DE UCLÉS) only performs services in:

Methods of payment

 

The customer may pay for the service in any of the following ways. During the purchase process you will have to indicate your choice:

 

- VISA or MASTERCARD credit card

 

All operations involving the transmission of personal or banking data are carried out using a secure environment, a server based on standard SSL (Secure Sockets Layer) security technology. secure environment, a server based on standard SSL (Secure Sockets Layer) security technology. All the information information you transmit to us travels encrypted through the network.

 

Likewise, your credit card details are entered directly on the bank's website, at the POS (Point of Sale Terminal of the Bank) and are not entered or registered in any server of GAMU SL (GESTORA ADMINISTRATIVA MONASTERIO DE UCLÉS). (Point of Sale Terminal of the Bank) and they are not introduced or registered in any server of GAMU SL (GESTORA ADMINISTRATIVA MONASTERIO DE UCLÉS).

 

When paying by VISA or MASTERCARD you will always be asked for the following information: the card number, the expiration date, and a Validation Code that matches the last three digits of the number printed on the card. date of expiration, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA or MASTERCARD, thus on the back of your VISA or MASTERCARD, thus offering more guarantees about the security of the transaction.
security of the transaction.

 

This payment method is valid only on the web.

 

When the amount of a purchase has been fraudulently or improperly charged using the number of a payment card, the cardholder may demand the immediate cancellation of the charge. card number, the cardholder may demand the immediate cancellation of the charge. In such a case, the corresponding In such a case, the corresponding debit and recredit entries in the accounts of the supplier and the cardholder shall be made as soon as possible.

 

However, if the purchase had actually been made by the cardholder and the demand for a refund was not the result of the exercise of the right of withdrawal or termination and, therefore the right of withdrawal or termination and, therefore, the cardholder has unduly demanded the cancellation of the corresponding charge, the cardholder shall be liable to GAMU SL (GESTORA ADMINISTRATIVE MANAGEMENT), had unduly demanded the cancellation of the corresponding charge, he/she shall be obliged to GAMU SL (GESTORA ADMINISTRATIVA MONASTERIO DE UCLÉS) compensation for the damages caused as a result of such cancellation. as a consequence of such cancellation.

 

More information at PayPal: http://www.paypal.com./

- Bizum

It is a quick and easy service where you can send and receive money through your bank's app. The money arrives to our account immediately and securely.

More information on Bizum: https://bizum.es/politica-de-privacidad/

GAMU SL (GESTORA ADMINISTRATIVA MONASTERIO DE UCLÉS) undertakes to perform the service within the following period: according to the date established by the client.

The availability of services offered by GAMU SL (GESTORA ADMINISTRATIVA MONASTERIO DE UCLÉS) may vary depending on the service. depending on the service. In the event of not being able to provide the service or having to provide it in a period longer than that agreed upon, GAMU SL (GESTORA ADMINISTRATIVA agreed GAMU SL (GESTORA ADMINISTRATIVA MONASTERIO DE UCLÉS) will proceed as follows: They will contact the client, offering the possibility of changing the date or refunding the amount paid.

Right of withdrawal

 

The customer shall have a period of fourteen calendar days to withdraw from the contract, from the date of conclusion of the contract, without penalty and without giving any reason.
without penalty and without giving any reason.

 

The user is informed that he shall only be liable for any diminution in value of the goods resulting from any handling other than that necessary to establish their nature, their characteristics or their handling of the goods other than that necessary to establish their nature, characteristics or functioning. their functioning.

 

The exercise of the right of withdrawal must be notified by telephone at 969 13 50 58, by sending an e-mail to marketing@monasteriodeucles.es, by sending your letter to our postal address C/ Independencia, 4, 1º planta
(28013 Madrid), or by using the withdrawal form
.

 

According to the provisions of Article 103 of Law 3/2014, of March 27, which amends the revised text of the General Law for the of the General Law for the Defense of Consumers and Users, the supplies of services or goods made in accordance with the consumer's specifications or clearly personalized, or which, due to their nature, cannot be returned or may deteriorate or expire rapidly, are exempt from the right of withdrawal. withdrawal.

Specifically, it is covered by the following exception:

 

The rendering of services, once the service has been fully executed, when the execution has begun. has begun.

In the event that the withdrawal period coincides with the start of the service provision, the following shall apply

GAMU SL (ADMINISTRATIVE MANAGER MONASTERIO DE UCLÉS)  

will proceed as follows: They will contact the customer indicating that the tickets can be cancelled or the date can be changed, charging a cost of 5 Euros for cancellation or 3 Euros for change of date.

Refund of payment


The reimbursement of the amounts paid by the customer shall be made using the same means of payment used by the customer, unless otherwise provided. used by the customer, unless otherwise stipulated.

 

GAMU SL (ADMINISTRATIVE MANAGER MONASTERIO DE UCLÉS)  

will pay the amounts paid by the customer within 14 calendar days from the date of receipt of the right of withdrawal. calendar days from the date of receipt of the right of withdrawal.

Claim


If the user wishes to file a complaint, he/she should contact the following e-mail address marketing@monasteriodeucles.es Likewise,

GAMU SL (ADMINISTRATIVE MANAGER MONASTERIO DE UCLÉS)  

has official complaint forms available to consumers and users.

Online dispute resolution in accordance with Art. 14.1 of Regulation (EU) 524/2013: The European Commission facilitates a platform for online dispute resolution, which is available at the following link: https://ec.europa.eu/consumers/odr/

Jurisdiction

Likewise,

GAMU SL (ADMINISTRATIVE MANAGER MONASTERIO DE UCLÉS)  

reserves the right to file civil or criminal actions civil or criminal actions that it deems appropriate for the improper use of its website and contents or for the breach of the breach of these conditions.

 

The relationship between the user and the provider shall be governed by the regulations in force and applicable in the Spanish territory. Spanish territory. Should any controversy arise, the parties may submit their disputes to arbitration or go to the ordinary jurisdiction in ordinary jurisdiction in compliance with the rules on jurisdiction and competence in this regard.

GAMU SL (ADMINISTRATIVE MANAGER MONASTERIO DE UCLÉS)  

 is domiciled in Madrid, Spain. 

 

ÚLAST UPDATE: November 9, 2023

GENERAL RESERVATION CONDITIONS of www.monasteriodeucles.es


Pre-booking information


These General Conditions of Reservation (hereinafter referred to as the "General Conditions") shall govern the commercial relationship between commercial relationship that arises between

GAMU SL (GESTORA ADMINISTRATIVA MONASTERIO DE UCLÉS) and the user or client for contracting through the forms that GAMU SL (GESTORA ADMINISTRATIVA MONASTERIO DE UCLÉS) makes available on its website www.monasteriodeucles.es.


The reservation through the websites of GAMU SL (GESTORA ADMINISTRATIVA MONASTERIO DE UCLÉS) will imply the express acceptance, by the client or user of the pages, of these conditions, as well as theconditions of use established for the navigation of the user through the pages owned by GAMU SL (GESTORA ADMINISTRATIVA MONASTERIO DE UCLÉS).  


These conditions shall apply without prejudice to the application of the legal regulations on the matter that may be applicable in each case. applicable in each case.


The General Contracting Conditions regulate the distance booking relationship between GAMU SL (GESTORA ADMINISTRATIVA MONASTERIO DE UCLÉS) and the user or client, in accordance with the legal stipulations, in particular, Law 7/1998, of 13 April, on General Contracting Conditions, Law 3/2014, of 27 March ,which amends the revised text of the General Law for the Defence of Consumers and Users ,Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, General Data Protection Regulation (EU) 2016/679, Law 7/1996, of January 15, on the Regulation of Retail Trade, and Law 34/2002 of July 11, on Information Society Services and Electronic Commerce.

 

GAMU SL (GESTORA ADMINISTRATIVA MONASTERIO DE UCLÉS) reserves the right to make any modifications it deems appropriate, without prior notice, to the General Conditions. Said modifications may be made, throughits websites, by any means admissible by law and shall be binding during the time they are published on the website and until they are validly modified by subsequent modifications .However , GAMU SL (GESTORA ADMINISTRATIVA MONASTERIO DE UCLÉS) reserves the right to apply, in certain cases, Specific Contracting Conditions in preference to theseGeneral Conditions when it deems appropriate, announcing them in due time and form. The changes referred to inthis section will not affect contracts made prior to the date of publication of thesame.


All the contents of the website are in Spanish.

 

GAMU SL (GESTORA ADMINISTRATIVA MONASTERIO DE UCLÉS) informs that the reservation procedure through its web pages is detailed in the corresponding section for the formalization of the reservation.


Likewise, GAMU SL (GESTORA ADMINISTRATIVA MONASTERIO DE UCLÉS) informs that the user can have access to theconditions of use available on the same website.


By booking with GAMU SL (GESTORA ADMINISTRATIVA MONASTERIO DE UCLÉS) through its website, the user or client expressly declares that he/she knows, understands and accepts these conditions of use and the General Conditions .Similarly, the user declares to be of legal age, or an emancipated minor, and to have the necessary legal capacity toaccess the websites of GAMU SL (GESTORA ADMINISTRATIVA MONASTERIO DE UCLÉS) and to contract through them.The user is responsible for treating confidentially and responsibly the identity and password obtained when registering as a client, and may not transfer them to anyone else.

 

Once the reservation has been made, the user will see the confirmation of the reservation on the screen, and can print it as proof of the reservation. confirmation as proof of the reservation made.


The booking confirmation and the booking receipt (printout made by the user) shall not be valid as an invoice. as an invoice.

OPERATION OF THE RESERVE


Booking offer and price reference


In compliance with current legislation and, in particular, with Law 34/2002 on information society services and electronic commerce, GAMU SL (GESTORA ADMINISTRATIVA MONASTERIO DE UCLÉS) offers information on all possible reservations, their characteristics and prices in thecorresponding section for the formalisation of the reservation .However , GAMU SL (GESTORA ADMINISTRATIVA MONASTERIO DE UCLÉS) reserves the right towithdraw, replace or change the offers offered to its customers through its website, by simply changing the content of the same . Inthis way, the products and/or services offered at any given timeby the website of GAMU SL (GESTORA ADMINISTRATIVA MONASTERIO DE UCLÉS) shall be governed by the General Conditions in force in each case. Likewise, the company shall have the right to stop offering, without prior notice and at any time, access to the aforementioned products and/or services.


Indication of prices


Each possible reservation offered will indicate its price in euros and whether it includes VAT or any other applicable tax. tax that, in its case, is applicable. The prices shown on the screen will be those in force at all times. moment.


Availability


The availability of the offers provided by GAMU SL (GESTORA ADMINISTRATIVA MONASTERIO DE UCLÉS) through its website may vary depending on customer demand. Although GAMU SL (GESTORA ADMINISTRATIVA MONASTERIO DE UCLÉS) updates the database periodically, the reservation requested by the client may be full at that time. In this case, GAMU SL (GESTORA ADMINISTRATIVA MONASTERIO DE UCLÉS) will send an e-mail to the client informing him/her of the impossibility of the availability of the offer .

Methods of payment

GAMU SL (GESTORA ADMINISTRATIVA MONASTERIO DE UCLÉS) offers the following payment methods:

- Full payment at the time of reservation

GAMU SL (GESTORA ADMINISTRATIVA MONASTERIO DE UCLÉS) requests in the reservations through its web page the data of a credit card, holder of the reservation, in order to formalize it, making the full payment of the total amount of the reservation. of a credit card, reservation holder, to formalize the same making the full collection of the total of the invoice. invoice.

Cancellation of reservation

GAMU SL (GESTORA ADMINISTRATIVA MONASTERIO DE UCLÉS) has the following cancellation policy:

 

The customer may cancel the tickets 24/48 days prior to the reservation, and the entity will charge 5 Euros for management fees. management costs. After 24 hours the full amount paid will be charged. The entity makes changes to the dates of the the dates of the reservation, being a cost of 3 Euros for the management. In the event that the client does not attend the reservation without prior notice, the entity offers the possibility of changing the tickets for another date, being the cost of the modification management. cost of the management of the modification. If the client does not contact the entity at any time, the full amount will be charged. the full amount will be charged.

If the client does not show up for the reservation without prior notice, he/she will be charged the full amount of the reservation.

Withdrawal

According to the provisions of Article 103 of Law 3/2014, of March 27, which amends the revised text of the General Law for the of the General Law for the Defense of Consumers and Users, the supplies of services or goods made in accordance with the consumer's specifications or clearly personalized, or which, due to their nature, cannot be returned or may deteriorate or expire rapidly, are exempt from the right of withdrawal. withdrawal.

Claim

If the user wishes to file a complaint, he/she should contact by e-mail marketing@monasteriodeucles.es Likewise, GAMU SL (GESTORA ADMINISTRATIVA MONASTERIO DE UCLÉS) has official complaint forms available to consumers and users. available to consumers and users.

Online dispute resolution in accordance with Art. 14.1 of Regulation (EU) 524/2013: The European Commission facilitates a platform for online dispute resolution, which is available at the following link: https://ec.europa.eu/consumers/odr/

Applicable law and jurisdiction

Likewise, GAMU SL (GESTORA ADMINISTRATIVA MONASTERIO DE UCLÉS) reserves the right to bring any civil or criminal action it deems appropriate for the improper use of its website and contents or for the improper use of its contents. civil or criminal actions that it deems appropriate for the improper use of its website and contents or for the non-compliance with these conditions. breach of these conditions.

The relationship between the user and the provider shall be governed by the regulations in force and applicable in the Spanish territory. Spanish territory. Should any controversy arise, the parties may submit their disputes to arbitration or go to the ordinary jurisdiction in ordinary jurisdiction complying with the rules on jurisdiction and competence in this respect. GAMU SL (ADMINISTRATIVE MANAGEMENT COMPANY MONASTERIO DE UCLÉS) is domiciled in Madrid, Spain.

LAST UPDATED: November 9, 2023

RIGHT OF WITHDRAWAL - EXTENDED INFORMATION

RIGHT OF WITHDRAWAL FORM CLAUSE

In accordance with the provisions of current and applicable regulations on the protection of personal data, we inform you that the data obtained from this form will be incorporated into the processing system owned by GAMU SL (GESTORA ADMINISTRATIVA MONASTERIO DE UCLÉS) with NIF B87615712 and tax address at C/ Independencia, 4, 1º planta (28013 MADRID), in order to attend to your right of withdrawal under the provisions of Law 3/2014, of 27 March, which amends the revised text of the General Law for the Protection of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of 16 November. Your data will be kept for the period of time strictly necessary to comply with the aforementioned precepts, unless there is a legal obligation to keep them. The legal basis for processing is compliance with a law and/or the contractual relationship we have with you.

You may exercise your rights of access, rectification, limitation of processing, deletion, portability and opposition to the processing of your personal data, as well as the consent given for the processing thereof, by sending your request to the address C/ Independencia, 4, 1º planta (28013 Madrid) or by e-mail to marketing@monasteriodeucles.es.

You may contact the competent Control Authority to file the complaint you deem appropriate.

The sending of this form implies the formalization of your right of withdrawal and consequently, the extinction of the obligation of the execution of the contract concluded between the parties. Once your request has been processed, GAMU SL (GESTORA ADMINISTRATIVA MONASTERIO DE UCLÉS) will send you an acknowledgement of receipt through the communication channel that you have indicated in the aforementioned form. We remind you that you must keep it as proof of the exercise of your right of withdrawal.

MODEL WITHDRAWAL FORM (WEB FORM)

GAMU SL (GESTORA ADMINISTRATIVA MONASTERIO DE UCLÉS) may include on its website the following cancellation form with the minimum content indicated:

WITHDRAWAL FORM

In accordance with the provisions of current and applicable regulations on the protection of personal data, we inform you that the data obtained from this form will be incorporated into the processing system owned by GAMU SL (GESTORA ADMINISTRATIVA MONASTERIO DE UCLÉS) with NIF B87615712 and registered office located at C/ Independencia, 4, 1º planta (28013 Madrid) in order to meet your right of withdrawal under the provisions of Law 3/2014, of 27 March, which amends the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of 16 November. Your data will be kept for the period of time strictly necessary to comply with the aforementioned precepts, unless there is a legal obligation to keep them. The legal basis for the processing is compliance with a law and/or the contractual relationship we have with you.

You may exercise your rights of access, rectification, limitation of processing, deletion, portability and opposition to the processing of your personal data as well as the consent given for the processing thereof, by sending your request to the address C/ Independencia, 4, 1º planta (28013 Madrid) or by e-mail to marketing@monasteriodeucles.es.

You may contact the competent Control Authority to file the complaint you deem appropriate.

The sending of this form implies the formalization of your right of withdrawal and consequently, the extinction of the obligation of the execution of the contract concluded between the parties. Once your request has been processed, GAMU SL (GESTORA ADMINISTRATIVA MONASTERIO DE UCLÉS) will send you an acknowledgement of receipt through the communication channel that you have indicated in the aforementioned form. We remind you that you should keep it as proof of the exercise of your right of withdrawal.

MODEL WITHDRAWAL FORM (DOWNLOADABLE OR PAPER FORMAT)

GAMU SL (GESTORA ADMINISTRATIVA MONASTERIO DE UCLÉS) may provide the user by a free and accessible means with the following withdrawal form with the minimum content indicated. The user will have to fill it in and send it to the entity in such a way that it can keep acknowledgement of receipt.